orders & payment

order help

• what happens after I place my order?
• I haven’t received my order confirmation email
• I haven't received my shipping information yet
• I would like to find out where my order is?
• I've only received part of my order, where is the rest?
• my delivery date has passed
• See all 20 articles

interest free credit

• do I qualify for interest free credit?
• why was my credit application declined?
• is a deposit required? when will the first instalment be taken?
• how do I order on interest free credit?
• I would like to find out how many instalments are left to pay?
• can I settle my outstanding credit balance in full?

payments & promotions

• I’ve missed the recent promotion. Can you still help?
• do you offer a discount for NHS staff?
• what payment methods do you offer?
• why my card has been declined?
• why was my order cancelled?
• can I claim VAT back if I live in the Channel Islands?
• See all 16 articles