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orders & payment

Help with orders, payment, discounts and interest free credit

order help

  • what happens after I place my order?
  • I haven’t received my order confirmation email
  • I haven't received my shipping information yet
  • I would like to find out where my order is?
  • I've only received part of my order, where is the rest?
  • my delivery date has passed
  • See all 20 articles

interest free credit

  • do I qualify for interest free credit?
  • why was my credit application declined?
  • is a deposit required? when will the first instalment be taken?
  • how do I order on interest free credit?
  • I would like to find out how many instalments are left to pay?
  • can I settle my outstanding credit balance in full?

payments & promotions

  • I’ve missed the recent promotion. Can you still help?
  • do you offer a discount for NHS staff?
  • what payment methods do you offer?
  • why my card has been declined?
  • why was my order cancelled?
  • can I claim VAT back if I live in the Channel Islands?
  • See all 14 articles

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