what delivery services do you offer?

standard delivery

  • While we always try to offer free delivery on all mattresses, bed frames and toppers, some areas might be charged. Standard delivery for smaller items is £4. Worry not, we’ll include any delivery fees at checkout so you’re aware.
  • Your order will arrive on or before the get it by date shown at checkout. The get it by date at checkout will tell you when your order’s due and can vary depending on where you live.
  • We’ll pop you an email once your order has been sent to let you know it’s on the way. This will usually be sent the evening before we deliver.
  • Your courier will update you on the day of delivery but they won’t call you on arrival, so keep an ear out for your doorbell (or knocker, or handle, or bell and whistle, or dog).
  • We’ll deliver to the entrance of your home. If you live in a block of flats, this is the main entrance of the flat building.
  • Up to 3 delivery attempts will be made by your courier. So if you miss them the first time, they’ll re-deliver on the next working day. If they can’t deliver after the third attempt, your order will be returned to us. 

nominated day - choose your delivery day

  • This one does exactly what it says on the tin. Simply select a day for delivery at checkout and we’ll make sure it’s delivered then.
  • Nominated day delivery costs £6. If there’s a mattress in your order this will be £19. The prices may differ depending on the area. 
  • We can’t offer nominated day delivery to some parts of the UK, so if it’s not showing up as an option at checkout then the service is not available in your area. Sorry about that.
  • The cut off time for next working day deliveries is 11am. If you’ve selected payment with interest free credit, your application will need to be verified by our finance partner before the cut off time for it to be delivered the next day.
  • We’ll pop you an email once your order has been sent to let you know it’s on the way. This will usually be sent the evening before we deliver.
  • Up to 3 delivery attempts will be made by your courier. So if you miss them the first time, they’ll re-deliver on the next working day. If they can’t deliver after the third attempt, your order will be returned to us.

deliver, remove & recycle

  • Our Deliver, Remove and Recycle service takes your old mattress off your hands to recycle it while we deliver your new one. Reducing waste = everyone’s happy.
  • This service is only available on mattresses and cannot be used on bed frames. Currently we can’t offer the service to some parts of the UK, so if it’s not showing up as an option at checkout then the service is not available in your area. Sorry about that.
  • You can select this service by choosing a delivery date that includes mattress removal at checkout. This service costs £40.
  • This service and cost cannot be amended after purchase unless your whole order is cancelled.
  • If you added the Deliver, Remove and Recycle service to your order, we’ll deliver with a 2-man courier which includes delivery and collection from a room of your choice. If you’re in a block of flats, your courier can’t come higher than the 2nd floor of the building unless there’s a lift (sorry).
  • Your courier will remove the same amount of mattresses that are delivered, so if you order 2 mattresses and choose mattress removal at checkout, they’ll collect 2 mattresses. If you order 3 and select mattress removal, they’ll collect 3. And so on…
  • Don’t worry about bagging up your old mattress or dragging it down the stairs - your courier will take care of that.
  • We don't recommend leaving your old mattress outside as your courier might refuse to collect it and eve won't refund the collection fee. That's because any damage to the mattress outside can leave it unsafe for handling.
  • We’ll pop you an email the day before delivery to say your order is on its way. Your courier will then give you a 2 hour time slot on the morning of the delivery so that you have a rough idea of when they’ll turn up.  

 

 

 

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