I think my item is faulty, what should I do?

Not to worry. If you think there’s something wrong and you’re outside of your trial or refund period, simply fill in our warranty form so that our Customer Experience team can help. This will have questions and instructions for photos which you’ll need to add before submitting the form.

If you’re within your trial or refund period and you’re worried about an item you’ve ordered, simply fill out our online form to get in touch with our Customer Experience team.

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