why doesn't my discount code work?

We know how annoying that can be. So here’s a couple of things to check: 

  • Firstly, take a look at the expiry date of your discount code. We’ll always display this in the T&Cs underneath the code. If the date of the promotion has passed, the code won’t work anymore. Sorry about that, we’re unable to extend the promotions. 
  • Secondly, check what the discount code can be used on. We sometimes offer promotions on certain sleep goodies rather than everything.
  • Thirdly, check if there’s a minimum spend for the discount code to work. We’ll have mentioned this in the details of the promotion.

And finally, if none of that helps, worry not. Simply fill in this form to speak to our Customer Experience team.

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