can I change my delivery date?

Changing your delivery date depends on the service you’ve chosen: 

standard delivery

  • It isn’t possible for us or our courier to change your delivery date. Sorry about that.

nominated day & delivery, remove & recycle 

  • If your order hasn’t been dispatched, we can try to delay your delivery by a maximum of 2 weeks. However, during busy sales periods, this service may not be available. Simply give us a call on 0208 036 5535 and one of our agents will be able to advise you further. If our lines are closed, simply fill in our online form.

  • If your order has been dispatched, our courier won’t be able to change the delivery date. 

If you’re not going to be in on the day of delivery, worry not. For all services, our courier will always make 3 delivery attempts on working days. So say you miss your delivery on a Thursday, our courier will attempt to deliver again on Friday and then Monday.

 

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