When you order directly from our website, we can 100% guarantee that you'll receive a brand new mattress. Everything is made-to-order in our warehouse, so you’ll never receive a mattress that has been returned.
We don't get many returns, but when we do, we either recycle them. Locally donate them. Or refurbish them for our eBay store. But none of this happens at the warehouse where our new mattresses are made.