Not to worry. Firstly, we always recommend checking your junk or spam folder as our emails can sometimes end up there. If you don’t have any luck, simply fill in this form and a member of our Customer Experience team will be in touch. If you don’t have your order number, just let us know the delivery address you used for the order.
Articles in this section
- what happens after I place my order?
- I haven’t received my order confirmation email
- I haven't received my shipping information yet
- I would like to find out where my order is?
- I've only received part of my order, where is the rest?
- my delivery date has passed
- I’ve ordered the wrong size/product
- I’ve received the wrong product
- I’ve received the wrong size
- my parcel arrived damaged