We’re sorry to hear that. The quickest way to get a response is to contact our Customer Experience team on 0208 036 5535 or by filling in this form. As we like to be speedy, we might have already dispatched your order. If that’s the case and your order gets delivered, simply turn the delivery away and get in touch with us using the details above.
Articles in this section
- what happens after I place my order?
- I haven’t received my order confirmation email
- I haven't received my shipping information yet
- I would like to find out where my order is?
- I've only received part of my order, where is the rest?
- my delivery date has passed
- I’ve ordered the wrong size/product
- I’ve received the wrong product
- I’ve received the wrong size
- my parcel arrived damaged