can you collect my old mattress when you deliver a new one?

Yes, we can. Our Deliver, Remove and Recycle service makes upgrading to a new mattress easier than ever while we sustainably recycle your old one. This service is £40 and can be selected by choosing a delivery option with ‘mattress removal’ at checkout.

So, how does it work? We’ll deliver with a 2-man courier which includes delivery and collection from a room of your choice. We’ll pop you an email the day before delivery to say your order is on its way. Then the courier will update you on the day and give you a 2 hour time slot so that you have a rough idea of when they’ll turn up. If you’re in a block of flats, your courier can’t come higher than the second floor of the building unless there’s a lift.

Don’t worry about bagging up your old mattress or dragging it down the stairs as your courier will take care of that. We don't recommend leaving your old mattress outside as your courier might refuse to collect it and we won't refund the collection fee. That's because any damage to the mattress outside can leave it unsafe for handling.

Your courier will remove the same amount of mattresses that are delivered, so if you order two mattresses and choose mattress removal at checkout, they’ll collect two mattresses. If you order three and select mattress removal, they’ll collect three. And so on…

Our Deliver, Remove and Recycle service is only available on mattresses and can’t be used on bed frames. Currently, we can’t offer the service to some parts of the UK, so if it’s not showing up as an option at checkout then the service is not available in your area. Sorry about that.


For more info, head over to our delivery page.

Was this article helpful?
0 out of 0 found this helpful

Articles in this section