Not to worry. Our Customer Experience team can help. Simply fill in our online warranty form. You’ll be asked to upload photos of your cover’s current condition and the washing label and we’ll ask a couple of questions like how you washed and dried your cover. Then we’ll let you know what the next steps are.
Articles in this section
- how to set up the mattress once it’s arrived?
- which way up does the mattress go?
- when can I start sleeping on my new mattress?
- do I have to use a mattress protector?
- do I need to use a sheet with your mattresses?
- do I need to turn my mattress?
- I'm moving house, how do I move / store my mattress?
- how can I clean the mattress?
- can I wash the mattress cover?
- how do I change my mattress cover?