frequently asked questions

• how firm are your mattresses?

  All of our mattresses give you medium support a...

• I would like to buy now and receive delivery later

  If our Nominated day or Deliver, Remove & Recyc...

• what happens if I am not home when the delivery is attempted?

  Not to worry. Our courier will make up to 3 del...

• can you collect my old mattress when you deliver a new one?

  Yes, we can. Our Deliver, Remove and Recycle se...

• there is no option to take my old mattress away at the checkout

  If you don't see the mattress removal option at...

• can I change my delivery date?

  Changing your delivery date depends on the serv...

• can I change my delivery address?

  If your order hasn’t left our warehouse yet, ou...

• I’ve missed the recent promotion. Can you still help?

  We’re sorry to hear you’ve missed our recent pr...

• do you offer a discount for NHS staff?

  We're more than happy to provide a special disc...